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Supporto

Create tickets, by simply typing in a channel!

Prefix: t_

Supporto

Supporto is a simple Ticket-bot, with a small twist.
Instead of you having to type something like /new <topic> to create a ticket, Supporto simply lets you set a channel as a ticket-channel, where people can just type a message and the bot will make a new ticket.
The creator, people with the permission manage server or a set staff-role can then close the ticket, by simply clicking on the reaction of the first message and confirming the close.

Every participient in the ticket will receive a transcript of the chat in a DM.

NOTES

People with manage server permission or a registered staff-role assigned Can NOT create a ticket like normal.
This was made to let people have a way, to make a message in their ticket-channel (e.g. for information).
If you still want to create a ticket, add a -test to the message.

Commands

The default prefix for commands is t_. To know, what prefix is used in a guild, simply mention the bot.

Bot

General commands to get info about the bot.

Help

Aliases:

  • Commands
  • Command

Shows you all available commands.
You can provide a command after Help (f.e. t_help settings) to get info about the command.

Info

Alias:

  • Information

Gives basic info for the bot.

Invite

Aliases:

  • Link
  • Links

Gives you the links, to invite the bot, join the guild, or to the GitHub-repository.

Stats

Aliases:

  • Stat
  • Statistics

Gives you some statistics about the bot.

Guild

This commands are for either getting some guild-info, or for changing stuff.

Guild

Alias:

  • Server

Shows general info about the guild.

Roles

Alias:

  • Role
  • Listroles

Shows you a list of roles and their IDs in the guild. Requires you to have manage server permission.

Settings

Alias:

  • Options

Lets you change different settings of the bot.
This command requires you to have the manage server permission!

Available options:

option syntax Description
prefix prefix <set prefix\|reset> Sets or resets the prefix for the guild.
channel channel <set #channel\|reset> Sets or resets the channel for creating tickets.
category category <set categoryID\|reset> Sets or resets the category, where tickets are created.
role role <set roleID\|reset> Sets or resets a role that people could close tickets with.

Tickets

This commands can only be run inside a ticket.

Add

Lets you add a member or role to the ticket.

  • member <memberID> adds a member, if the ID is valid.
  • role <roleID> adds a role, if the ID is valid.

Remove

Lets you remove a member or role from the ticket.

  • member <memberID> removes a member, if the ID is valid.
  • role <roleID> removes a role, if the ID is valid.